The City of Salem understands that the ongoing federal government shutdown may cause delays or interruptions in SNAP and other benefit programs that many local families rely on. We know this uncertainty can cause real stress — especially when it comes to keeping up with essential household bills. To help ease the burden, the City of Salem would like to remind residents that we offer utility payment plans for those who may need extra time to catch up on their bills.
A payment plan allows City utility customers to spread out a past-due balance over time, making smaller, more manageable payments while keeping their account in good standing. Customers can take up to 12 months to pay off a past-due amount, in addition to paying their current monthly utility bill. As long as payments are made on time according to the plan, no late fees will be added to the account.
