You are the owner of this page.

Facts & Questions

FREQUENTLY ASKED QUESTIONS

About the e-Edition

Subscribing to the e-Edition

Technical Issues

• What is the e-Edition?

The e-Edition is the complete content of your local paper in an easy-to-read digital format. The e-Edition is laid out just like the print edition of the paper, including all photographs, illustrations, and advertisements. It is a PDF version of the paper.

• What are the major differences between the HTML and electronic versions of the newspaper?

The HTML paper presents content in a format much like a conventional web site, while the e-Edition preserves the look and feel of the printed paper. The HTML paper may appeal more to people accustomed to reading online news material, where the e-Edition may appeal more to people accustomed to the traditional layout of a printed newspaper. While the HTML paper is convenient and free, it lacks many of the features only available in either our print or e-Edition, including:

Entire content of articles, columns, crosswords, etc. The HTML edition only includes local news stories and nothing from national sources such as Associated Press.

Special inserts to local retailers, such as KTA as well as our special print publications such as At Home magazine.

Full access to all print advertisments, many of which offer special discounts and deals.

Early access. The HTML edition does not get updated until after 8am HST, while the e-Edition is typically available as early as midnight. This is especially convenient for out-of-state subscribers living on the mainland.

• Can I read the e-Edition offline, such as during a train or plane ride?

The e-Edition can be read offline only if you download each individual page to your computer. The drawback to doing this is that page jumps will be disabled, and the PDF documents will take up space on your machine. To take advantage of the e-Edition's full usability, we recommend reading it with a live internet connection which is at times not allowed on certain modes of transportation.

• Can I access past issues of the e-Edition?

Yes. You may read up to 30 days of past issues on the e-Edition.

• How do I get access to the e-Edition?

The e-Edition is available on a subscription basis. Please see our subscription rates for options and details or call our Circulation Department at 1-573-529-4126 with your questions.

• Can I get single copies?

At this time, we do not offer single copy sales of the e-Edition.

• How much does a subscription cost if I cancel my printed paper?

If you cancel your printed paper and retain your electronic paper subscription, the cost will be the full current rate of the e-Edition.

• PC system requirements.

Supported Operating Systems
. Windows XP (Professional, Home)
. Windows 2000
. Windows Me
. Windows 98
. Windows NT

Adobe Reader
Version 7.0 or greater

Browser Settings
To browse this Web site, you must have cookies and Javascript enabled in your browser. Security settings should NOT be set to maximum levels as it interferes with login.

Internet Connection:
56.6k or faster Internet connection

Computer Configuration
. Pentium III (or more powerful) processor . At least 300 MHz processor speed
. At least 128 MB of RAM
. At least 250 MB free hard disk space
. A video card that supports 3-D acceleration (recommended)

• Mac system requirements.

Supported Operating Systems
. Mac OS Version 10.3 Panther

Adobe Reader
Version 7.0 or greater

Web Browser
Mozilla Firefox or Safari

Browser Settings
To browse this Web site, you must have cookies and Javascript enabled in your browser.

Internet Connection
56.6k or faster Internet connection

Computer Configuration
. G3 or more powerful processor
. A video card that supports 3-D acceleration (recommended)
. At least 128 MB of RAM
. At least 250 MB of free hard disk space

• Can I view the e-Edition on my iPhone or Blackberry?

At this time, e-Edition is not supported on mobile devices such as the iPhone or Blackberry.

• Do I have to download the entire paper before I can start reading it?

With the exception of Firefox, you should be able to view individual pages in your web browser without having to download the pages. In the case of Firefox, it will automatically download any PDF you view on the web, including the e-Edition. When using Firefox, you only have to download the page that you are viewing. When you click to another page, you will have to load that other page.

• How do I go directly to a specific page?

To move from page to page in your e-Edition, you can do one of the following:
  • On Macs, click the page links on the left-hand side of your browser.
  • On PCs, use the drop down menu at the top of your Acrobat Reader window to select new pages.
  • When reading an article with a "jump" (meaning it is continued on another page), click the link where the jump is indicated. This will take you immediately to the page where the article continues.
  • You can also utilize the links on our Index to skip to popular sections such as Opinion and Annie's Mailbox. (The Index is usually printed on the left-had side of the PDF document towards the bottom of the page.)

For more help on browsing the e-Edition, please consult your Acrobat Reader "Help" menu.

• How can I read the article text in the full page display of the paper?

The full page display, even at largest size, is only meant as a preview for navigation purposes. To read the text, use the zoom settings to zoom in on the page to the article, ad or other content you wish to read.

• How do I save article text and/or pictures?

While looking at the article you can copy the text from the PDF and paste it into another document. Be aware that such content is subject to copyright law and can only be used with permission. It is unlawful, for example, to copy an article or picture from the e-Edition and print it in a newsletter or post it on a blog.

• I can't read the text in some ads.

If the ads created used a small font they may be unreadable. However in your PDF viewer program you may be able to zoom in on the text and make it out. Also if the text was made as a graphic, which may happen in ads, the text being unreadable might happen.

• Can I use my dial-up service to read the e-Edition? Is the speed useable?

Yes, however you may notice that the download time is longer than that of a high speed internet connection. We recommend using a dial-up connection speed of at least 56.6k.

• I have a PC at work and a Mac at home. Why does the e-Edition look different?

The look and feel of the e-Edition should be the same from a PC to the Mac with the exception of how Adobe Reader functions within your web browser. We are simply sending a PDF to your browser and calling the program that has been setup to view PDFs. On Macs, however, a plug-in may be needed sometime that could alter the feel ever so slightly.

• How can I get a copy of a newspaper article?

Please see "How do I save article text and/or pictures?"

• I cannot get logged in to the e-Edition.

The following are common issues when subscribers have problems logging in:

  • Double-check your password and user ID.
  • Make sure you are trying to log in at thesalemnewsonlin.com
  • Make sure you are not transposing your user name and password (meaning entering your password in the username field and vice-versa). Your Member ID contains five characters or numbers. Your Passwordcontains ten characters or numbers.
  • Check your internet browser settings and make sure you don't have extreme high security options enabled, this can interfere with the login.
  • Try deleting your temporary (cached) internet files in your browser. (See your web browser's "Help" menu for information on how to delete temporary, or cached, internet files.) Return to the login page for e-Edition, and hit your refresh button to reload the page.
  • Check your subscription paperwork to make sure your subscription has not expired recently.

• I am logged in, but there are pages missing.

Please first note the time that you are logging in. If you are trying to access the e-Edition at a time that would be close to midnight, HST, you could be trying to access the e-Edition while we are in the middle of loading the new day's pages. We suggest if you are trying to access the e-Edition at this early hour that you try back an hour later.

If you are experiencing the problem at a time you are sure is well past our updating time in the early morning hours, please first try deleting your temporary (cached) internet files in your browser. (See your web browser's "Help" menu for information on how to delete temporary, or cached, internet files.) Close and re-open your browser and log back in.

Check to make sure your internet connection is running correctly. Open a separate browser window and visit another separate web site to make sure it is pulling up okay.

If none of these suggestions work, please contact the Circulation Department at 808-327-1652.

• I cannot get the subscription form for e-Edition to load.

The subscription page appears in a pop-up window. Please check to see if your browser is blocking pop-ups and temporarily disable this option when you click to subscribe to the e-Edition.

• Firefox downloads each individual page of the e-Edition to the desktop - how do I get it to load in my web browser?

The problem you are experiencing is unique to Firefox in how it handles PDF files. We recommend viewing the e-Edition through Safari. There are FireFox plugins developed as a workaround for this issue. You can download the appropriate plugin here: Opening PDF Files Within FireFox Note, The Salem News does not vouch for the reliability of these plugins. Download and use at your personal discretion.

• Why do I get a black screen when trying to view the e-Edition in Safari on my Mac?

Please make sure you have the most recent version of Adobe Acrobat Reader installed on your machine.

  1. Remove your Adobe Acrobat Reader program from your machine. Find its folder in the Applications folder and delete it.
  2. Go to adobe.com and download their latest Acrobat Reader program. Install. When asked if you want to make it your default PDF viewer, tell it YES.
  3. Shut down your Safari and try again.

• Why can I only view one page of the e-Edition at a time?

The e-Edition is uploaded as single-page PDF files. We do not upload multiple-page PDF files as they have a significant impact on the loading times for our subscribers. To move from page to page in your e-Edition, you can do one of the following:

  • On Macs, click the page links on the left-hand side of your browser.
  • On PCs, use the drop down menu at the top of your Acrobat Reader window to select new pages.
  • When reading an article with a "jump" (meaning it is continued on another page), click the link where the jump is indicated. This will take you immediately to the page where the article continues.
  • You can also utilize the links on our Index to skip to popular sections such as Opinion and Annie's Mailbox. (The Index is usually printed on the left-had side of the PDF document towards the bottom of the page.)

For more help on browsing the e-Edition, please consult your Acrobat Reader "Help" menu.

• I'm having problems printing articles or images from the e-Edition.

The e-Edition is processed as PDF files, thus it is viewed through Adobe Acrobat Reader when you are viewing and interacting with it. Because of the original size of the PDF files, which are the same size as the full-scale print edition (11.5 inches by 22.5 inches), when you are attempting to print a page, you are limited to the print settings Adobe Acrobat Reader provides. Most personal printers print on 8.5 x 11 inch paper, and a full newspaper page would be difficult or impossible to read when scaled down to fit on standard 8.5 x 11 paper.

For more information on printing large-scale PDFs, please see your Adobe Acrobat Reader's "Help" menu, or visit Adobe's Help Center. Note that some solutions may require you to save a copy of the PDF document to your desktop in order to view the full Reader menu which may be inaccessible when being viewed in your web browser.

• Why is the e-Edition running so slow?

Your e-Edition is what is commonly referred to as "rich content." To provide you with this content, we need to download a lot more data to your browser than many other web pages would require.

In order to make your experience as pleasant as possible, we have installed the latest in state-of-the-art web servers and are connected to the Internet with Gigabit Ethernet.

However, download time will depend greatly on the speed of your Internet connection and the amount of other traffic on the Internet routers between our servers and you.

Know that there are many factors that could be contributing to slow loading times:

• You are running an old version of Adobe Acrobat Reader. Make sure you have installed the latest version of the plug-in.
• Your ISP's servers could be experiencing a brief period of slowdowns.
• Our host server could be experiencing a brief period of slowdowns.

If you continue to experience slow loading times after a period of a couple days, please contact us with your concerns. Because everyone is operating on a unique browser and platform setup, we must have you provide us with the following information in order to help troubleshoot:

  • What platform and operating system you are using:
    (ie: Mac OS 10.5 or Windows XP)
  • What browser and version you are using:
    (ie: Safari 4.0.2 or Internet Explorer 8)
  • Which version of Adobe Acrobat Reader you are running
  • Who your ISP (Internet Service Provider) is.
    (ie: Road Runner, Comcast, Verizon, etc.)
  • What your connection speed is
    (ie: Cable, DSL, dial-up, T1, etc.)

If you are not sure what versions of software or operating system you are running, please refer to your computer's manual or "Help" files.

• I cannot find an answer to my question here.  Who do I contact?

Please get in touch with us by emailing: salemnews@thesalemnews.com or contact us at 573-529-4126

NOTE: The Salem News cannot respond to emails containing SPAM filters. Please be sure to add thesalemnewsonline.com to your list of accepted email addresses in your SPAM filter before sending your inquiries.

Opinion

Upcoming Events

Real-time Stocks